FAQ & Troubleshooting

Common Issues

1. Scan fails due to missing secrets

• Ensure HASHSECURED_API_TOKEN and PAT_TOKEN (for private repos) are properly set in GitHub repository secrets or Gitlab Variables.

2. DAST scan times out

• Ensure your application is publicly accessible or available in a staging environment.
• Verify firewall or security group settings allow scan traffic.

3. Container image not found

• Check the image name and tag.
• Ensure the image is public, or provide credentials for private registries.

Contact Support

If issues persist, open a support ticket via the dashboard or email support@clockhash.com.